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How we use your personal details

At Trees for Cities, we rely on the generosity and support of private individuals like you to help us to create greener cities by revitalising urban areas and enhancing the lives of the people that live in them. That is why we want to be completely transparent about why we need the personal details we request when you support us and how we will use them.

Trees for Cities Full Privacy Policy

When we will get in touch

The first time you give us personal details – for example, when you sign up to receive email updates, register for an event or make a donation – you may receive follow up information from us directly relevant to this activity, including how your support is helping.

If you have provided us with consent to use your details for marketing purposes, then we may also contact you about our projects and fundraising activities and other ways to support us.

We couldn’t do what we do, without the support from our supporters. Our aim is to communicate with you in a way that makes you want to stay involved with us for as long as possible, as you see the value and impact of your support.

We will not share your data

Please be assured that we will not, under any circumstances, share your data with anyone for marketing purposes and you will not receive offers from other companies or organisations as a result of giving your details to us.

We may need to share limited information with our service providers who help us to prepare and send you our communications or process your donations and other responses. However, we will not allow these organisations to use your data for their own purposes and will take care to ensure that they keep your data secure.

Changing your communication choices

If at any time you wish to change how we communicate with you, or update the information we hold, please do get in touch.

  • Write to us: Marketing and Communications, Trees for Cities, Prince Consort Lodge, Kennington Park, Kennington Park Road, London SE11.
  • Email us: info@treesforcities.org
  • Call us (Mon-Fri 0900-1700): 020 7587 1320

You can opt out of our emails by clicking on the unsubscribe link at the bottom of our messages.

What details we ask for and why

There are minimum levels of information we need to obtain for different purposes – such as donating money or signing up to Gift Aid. We always ask for your name and title so we know how to talk to you. We need to be able to confirm any transactions you make on the Trees for Cities website by sending you an email, which is why this field is mandatory on all our web forms. We will separately seek your permission to use this for our wider marketing communications.

We ask for your house number and postcode so that we hold a valid postal address for you. We need this information for the following reasons:

  • To set up Direct Debits and one-off card payments
  • To claim Gift Aid
  • To deliver items to you (items you have purchased or event materials for example)

In order to ensure that the data we hold about you is accurate and up to date, we may occasionally use information sources that are in the public domain to verify your details, such as address and telephone number. Sometimes we may use third parties to supplement the information that we hold as we only want to send you information which we believe you will be interested in.

Cookies

How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

Trees for Cities will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

Trees for Cities will:

  • Track the pages you visits via Google Analytics

Trees for Cities will not:

  • Share any personal information with third parties.

 

Please read our Privacy Policy for full details on how we handle your data.

Thank you for supporting Trees for Cities